General Terms and Conditions (GTC) for the use of Your Booking Solutions
1. General provisions
1.1 The provider of the software "Your Booking Solutions" is Rappe Digital Solutions, based in Düsseldorf, Germany (hereinafter referred to as "Provider").
1.2 The software is provided as software-as-a-service (SaaS) and enables companies to efficiently manage appointment bookings and resources.
1.3 The use of the software by customers is based on these General Terms and Conditions and any supplementary agreements.
2. The definition
2.1 Customer: The legal or natural person who uses Your Booking Solutions software to manage its services.
2.2 end customer: Persons who book the Customer’s services through the Software.
2.3 Software: The SaaS platform provided by Your Booking Solutions, including white label functionalities.
2.4 white label functionality: The possibility to operate the software under the customer's own brand and domain.
2.5 Data: All information entered or generated into the Software by customers or end users.
2.6 Intellectual Property: All rights to the software, including source and object code, documentation and adaptations.
3. Subject matter of the contract
3.1 The provider provides the customer with the software for managing appointment bookings.
3.2 From a certain tariff, the customer can use white label functions to provide the software under its own brand and domain.
3.3 The provider reserves the right to update or adapt the software or to expand its range of functions.
4. License Terms
4.1 The provider grants the customer a non-exclusive, non-transferable and non-sublicensable right to use the software for the duration of the contract.
4.2 The use of the software is limited exclusively to the contractually agreed purposes.
4.3 Adaptations or changes to the software by the customer or third parties are only permitted with the prior written consent of the provider.
5. Service Level Agreement (SLA)
5.1 The provider guarantees an annual average availability of the software of 98%.
5.2 Excluded from this are planned maintenance work, force majeure and events outside the sphere of influence of the provider.
5.3 Support requests will be processed according to the agreed support levels:
- Level 1/2: Clarification of simple inquiries within the customer.
- Level 3: Technical problems that the provider fixes if they are due to the software.
6. Invoicing and Payment
6.1 The prices and payment terms depend on the tariff selected.
6.2 Invoices must be paid within 30 days of receipt.
6.3 In case of default of payment, the provider is entitled to temporarily deactivate access to the software.
6.4 Price adjustments will be communicated to the customer at least 30 days in advance.
7. Term and Termination
7.1 The contract term depends on the selected tariff (monthly or annual).
7.2 The contract will be automatically extended for the respective term unless terminated with a notice period of 30 days before expiry.
7.3 After termination of the contract, the customer must ensure that all booking widgets and references to the software are removed.
8. Data protection and data ownership
8.1 All data entered into the software by customers or end users remains the sole property of the customer.
8.2 The provider receives a license to process the data exclusively for the purpose of fulfilling the contract.
8.3 The customer is responsible for using the software in compliance with data protection regulations in accordance with applicable laws, in particular the GDPR.
9. Liability and Warranty
9.1 The provider is only liable for damages caused by intentional or grossly negligent behavior.
9.2 No liability is accepted for indirect damages, lost profits or loss of data.
9.3 The provider is not liable for damages resulting from improper use of the software or the white label functionalities.
10. Use of the brand and white label functionalities
10.1 Customers may only use the Your Booking Solutions brand within the contractually agreed framework.
10.2 The provider is entitled to use the customer’s company name and logo for reference purposes, unless the customer expressly objects.
11. Force Majeure
11.1 The provider is not liable for service disruptions caused by force majeure events (e.g. natural disasters, cyber attacks).
11.2 Both parties are obliged to inform each other immediately of events of force majeure.
12. Final provisions
12.1 The law of the Federal Republic of Germany applies.
12.2 The place of jurisdiction is Düsseldorf, provided that the customer is a merchant within the meaning of the German Commercial Code (HGB).
12.3 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
1. Scope
The following terms of use (“Terms of Use”) of the Rappe Digital Solutions, Düsseldorf, Germany (hereinafter "Your Booking Solutions") apply to the provision and use of the online appointment booking software and the associated user accounts by the appointment booker.
Deviating terms and conditions of the appointment booker will not be accepted unless Your Booking Solutions expressly agrees to their validity in writing.
2. Subject matter and services
2.1 Your Booking Solutions provides the appointment booker with a free registration function with which appointments can be arranged easily and efficiently with customers (“service providers”) of the platform without the need for repeated registration with each service provider.
2.2 When registering the appointment booker, it is checked whether the data entered is correct and whether an account already exists. For this purpose, the data entered is verified.
2.3 Your Booking Solutions reserves the right to change functions, modules and components provided free of charge, to make new functions available free of charge or for a fee and/or to stop providing free functions. The legitimate interests of the appointment bookers are taken into account in this regard.
3. Conclusion of contract
3.1 To use the appointment booking platform, you must set up an appointment booking account. You must provide your first and last name, email address, mobile phone number and a password.
3.2 By completing the registration process, the appointment booker makes a binding offer to conclude a contract for the use of the online appointment booking solution. Your Booking Solutions accepts this offer by activating the account.
4. Rights and obligations of the appointment booker
4.1 The appointment booker must treat the access data to his account confidentially and Your Booking Solutions to inform immediately if the access data becomes known to third parties.
4.2 Your Booking Solutions provides the technical infrastructure to facilitate appointment bookings. Your Booking Solutions has no influence on the contractual relationships between the service provider and the appointment bookers. This applies in particular to:
- availability of appointments,
- service descriptions and price information,
- Contents and evaluations of the booking profiles.
4.3 The service provider is solely responsible for the use of the platform and the content it provides. This includes in particular service descriptions, booking profiles and contract details.
5. Contract term and termination
5.1 The contract for the use of the platform is concluded for an indefinite period.
5.2 The contract can be terminated by either party at any time without notice.
5.3 Terminations must be in writing (e.g. by email).
6. Data Protection
6.1 Your Booking Solutions undertakes to comply with the applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
6.2 Further information on data processing and the data protection guidelines of Your Booking Solutions are available on the website.
7. Marketing and Communication
7.1 If the appointment booker provides an email address during registration, Your Booking Solutions authorized to use this email address for direct marketing of similar services.
7.2 The person booking the appointment has the right to object to the use of his or her email address for advertising purposes at any time and free of charge.
8. Final provisions
8.1 These Terms of Use are governed by the laws of the Federal Republic of Germany.
8.2 The exclusive place of jurisdiction for disputes is Düsseldorf, provided that the person booking the appointment is a merchant, a legal entity under public law or a special fund under public law.
8.3 In the event of legal disputes, consumers have the option of using the EU Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/.
Your Booking Solutions However, does not participate in dispute resolution proceedings before a consumer arbitration board.
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